Our promise

Eeziblue stands behind every product we ship. If something isn't right, we want to know about it so we can fix it. Whether that means a refund, a replacement, or helping you get the most out of your purchase, we're here to help.

Before starting any return, please email us at info@eeziblue.com. In most cases we can diagnose the issue and get your pool clear without you sending anything back, and without any cost to you.

Satisfaction guarantee (first order)

The first time you buy a product from us, it's covered by our 30-day satisfaction guarantee. If it doesn't perform as expected, contact us within 30 days of delivery and we'll work with you to resolve it. If we can't, you'll receive a full refund with no fees.

The satisfaction guarantee applies once per product. Repeat purchases and repeat subscription deliveries are covered by our standard return terms below.

Standard returns

You can return an unwanted product within 30 days of delivery, provided it is unused, sealed, and in its original packaging. Opened or partially used containers cannot be returned.

• Email info@eeziblue.com with your order number to start a return. Items sent back without requesting a return first cannot be accepted.
• We'll send you a return shipping label with instructions.
• Your refund is the product price less the actual return shipping cost and a 15% restocking fee, which covers handling and inspection.
• Refunds are processed within 3-5 business days after we receive and inspect the return. Please allow additional time for your bank or card issuer to post it.

Products containing chlorine

Our Clear4Weeks Monthly Maintenance Kit, Green Reaper Kit, and DiChlor Chlorinating Granules cannot be shipped back to us under federal regulations covering hazardous materials. This applies whether the product is opened or sealed.

How we handle these

If you're having trouble with one of these products, email info@eeziblue.com within 30 days of delivery. Most issues come down to pool chemistry being out of balance, which is straightforward to diagnose and fix.

We'll work with you to:

• Test your pool parameters using basic test strips (free chlorine, pH, alkalinity, and cyanuric acid)
• Identify any imbalances affecting how the product performs
• Provide a clear plan to get your pool clear and balanced

If the product is at fault, we'll send a replacement at no cost. If we can't resolve the issue, you'll receive a refund with no return shipment required.

Damaged or defective products

If your product arrives damaged or defective, email info@eeziblue.com within 48 hours of delivery with your order number and clear photos of the issue. We'll send a replacement at no cost. No return required, and no fees apply.

Wrong item received

If we shipped you the wrong product, that's on us. Email info@eeziblue.com with your order number and we'll send the correct item right away and arrange to collect the wrong one at no cost to you. No fees apply.

Subscriptions

Subscriptions renew automatically. There is no minimum commitment, and you can pause, skip, change, or cancel at any time from your Eeziblue account. Changes made before your next billing date apply to the next shipment.

Repeat subscription deliveries are covered by our standard return terms above, not the satisfaction guarantee. If you receive a delivery you no longer want, contact us within 30 days of delivery and we'll help — the sooner you reach us, the more options we have.

Exclusions

The following are not eligible for return or refund:

• Opened or partially used containers, except where covered by the satisfaction guarantee or a damage or defect claim
• Requests made more than 30 days after delivery
• Custom or special order items
• Products purchased through third-party retailers (please contact the retailer directly)

Order changes and cancellations

Orders can be modified or cancelled at no charge as long as they haven't shipped from our warehouse. Email us as soon as possible with your order number.

Still need help?

We're a small team that genuinely cares about your pool experience. If you have any questions or concerns, email us at info@eeziblue.com and we'll respond within one business day.